Frequently Asked Questions
Everything you need to know about your Elspet-US fashion experience.
How long does shipping take for my order?
Standard shipping within the US typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garments for the best results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package once it has shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your materials ethically sourced?
At Elspet-US, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, eco-friendly fabrics whenever possible.